FAQ
How can I track my order?
Once your order has been shipped, you will receive a confirmation email with your tracking number. You can also track your order at any time by visiting our Track Your Order page. Simply enter your order number or tracking number to see the latest status of your delivery.
Do you provide size information?
Yes! Every product page includes a detailed size chart. You'll find US and EU size conversions, as well as measuring instructions to help you find your perfect fit. If you're between sizes, we generally recommend sizing up for a more comfortable fit.
What is your return policy?
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return. Return shipping costs are the responsibility of the customer.
Once we have received your return, please allow up to 14 days for the refund to be processed and credited back to your account.
Items must be unworn, unwashed, and in their original condition with all tags attached. To start a return, please email us at hi@clairecalifornia.com.
Read our full return policy here: Claire California Refund & Return Policy.
What should I do if my order arrives damaged?
We're sorry to hear that! If your order arrives damaged or defective, please contact us within 48 hours of delivery at hi@clairecalifornia.com with your order number and photos of the damage. We will arrange a replacement as quickly as possible.
Do you ship across the United States?
Yes! We ship to all 50 states, and shipping is completely free on every order — with track and trace included. Orders are processed within 1–3 business days, and delivery typically takes 8–12 business days after that.
What payment methods do you accept?
We accept all major payment methods including Visa, Mastercard, American Express, Discover, PayPal, Apple Pay, Google Pay, Shop Pay, Klarna, and Afterpay. All transactions are fully secured and encrypted for your safety.
Where do I enter my discount code?
You can enter your discount code on the checkout page. Look for the "Discount code" field on the right side of the checkout summary (or at the top on mobile). Enter your code and click "Apply" to see the discount reflected in your order total. Please note that Mix & Save discounts are applied automatically — no code needed.
How can I cancel my order?
If you need to cancel your order, please email us at hi@clairecalifornia.com as soon as possible with your order number. We can cancel orders within 30 minutes of placement. After that, your order may have already been shipped and you would need to follow our return process instead.
Do you have further questions?
We'd love to hear from you! You can reach our customer service team by email at hi@clairecalifornia.com. We're available Monday – Friday, 9:00 AM – 5:00 PM (EST) and usually respond within 12–24 hours on business days.